10.18151/7217407
Lang, Markus
Universität Regensburg
Wehner, Benjamin
Universität Regensburg
Falk, Thomas
Universität Regensburg
Griesberger, Philipp
Universität Regensburg
Leist, Susanne
Universität Regensburg
Evaluating Business Process Improvement Patterns by Simulation
University of Münster, Münster, Germany
2015
978-3-00-050284-2
Business Process Improvement
Pattern
Evaluation
Simulation
Existing approaches for business process improvement often lack systematic guidelines to transform a business process into an enhanced state, which we refer to as the “act of improvement”. To close this gap, a pattern-based approach has been designed and developed in previous works. In this paper, the usefulness of “Business Process Improvement Patterns” (BPI-Patterns) as a means of improving business processes is analyzed. For this purpose, a simulation experiment is performed in which several BPI-Patterns are applied to evaluate whether their anticipated effects can be confirmed for real-life business processes. From the analysis of the simulation results, i.e. how the application of BPI-Patterns affects the business processes, we investigate enabling as well as hindering factors that influence the implementation of BPI-Patterns. These factors may serve as a means to further specify instances of BPI-Patterns and also contribute to the overall evaluation of the BPI-Pattern approach.