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Στην πρώτη ενότητα περιλαμβάνονται ερωτήσεις ως προς την ενημέρωση των καταναλωτών σχετικά με προϊόντα/ υπηρεσίες καθώς και τις πηγές πληροφόρησης που διαθέτουν για πιθανές αγορές. 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