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Faun","nameType":"Personal","affiliation":["Panteia"],"nameIdentifiers":[]}],"titles":[{"title":"Burgers tussen Wal en Schip"}],"publisher":"DANS Data Station Social Sciences and Humanities","container":{},"publicationYear":2015,"subjects":[{"subject":"Social Sciences"},{"subject":"ervaringen van burgers"},{"subject":"digitale dienstverlening"},{"subject":"overheid"},{"subject":"knelpunten"},{"subject":"verkeerde opslag persoonsgegevens"},{"subject":"gegevens"},{"subject":"fraude"},{"subject":"digitalisering overheid"},{"subject":"basisregistraties"},{"subject":"informatiefouten"},{"subject":"ict-fouten"},{"subject":"herstellen van fouten"},{"subject":"klantgerichtheid"},{"subject":"bedienen burger bij oplossen knelpunten"},{"subject":"verantwoordelijkheid nemen"},{"subject":"casemanager aanstellen"},{"subject":"identiteitsdiefstal"},{"subject":"gemeente"},{"subject":"belastingdienst"},{"subject":"duo"}],"contributors":[{"name":"L Coenen","nameType":"Personal","contributorType":"ContactPerson","affiliation":[],"nameIdentifiers":[]},{"name":"T. Cordeweners. 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